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You are here: Visitor Information > Accessibility Guide
Please note this guide is split into a column view due to our websites page structure so should you wish to read the content in order you would start with the left column and read to the bottom of the page then head back to the top of the page to read the right column.
If you would like to view the guide as a PDF please click this Bournemouth Accessibility Guide link.
Situated on the south coast of England in the picturesque county of Dorset, Bournemouth is a year-round cosmopolitan resort and an ideal base to discover the surrounding coast and countryside.
Renowned for its seven miles of award-winning beaches, its beautiful parks and gardens, Bournemouth’s mix of contemporary and traditional ensures you truly are spoilt for choice.
Bournemouth and its coastal villages offer plenty of accommodation to suit all tastes and needs and there is a great choice of eating out experiences in and around Bournemouth. The pedestrianised town centre, its side streets and arcades offer great shopping experiences and plenty of places to enjoy a bite to eat.
Family fun, live entertainment festivals and events, attractions and activities, an array of restaurants, cafés and bars, great shopping experiences and seven miles of beautiful beaches there is always something to see and do.
This access to Bournemouth Visitor Information Guide is aimed at visitors of all abilities. To make the most of your holiday in Bournemouth, we strongly advise that you check any information in advance to ensure that your specific needs can be met.
Phone Number: 01202 451781
Email: tourism.information@bcpcouncil.gov.uk
Website: www.bournemouth.co.uk
We look forward to welcoming you.
All year round enjoy seven miles of award-winning beaches and the stunning views of the Isle of Wight and the Purbecks.
Take a trip on the famous land train which runs along the promenade east towards Boscombe and west towards Alum Chine and on to Branksome Chine in Poole. You can also enjoy a bird’s-eye view from our cliff lifts situated alongside the zigzag pathways at West Cliff and Fisherman’s Walk at Southbourne.
Bournemouth’s cliff lifts are located at: Fisherman’s Walk at Southbourne and West Cliff. The lifts operate 10:00am – 17:00pm, every day from 4th April to the 30th October. In the school summer holidays, they run longer, from 9.45am – 18:15. Please note, the lifts opening times can change or close without notice.
Accessible parking spaces (chargeable) are available on the promenade, between the piers. Entrance to promenade parking is by Boscombe Pier. Fully accessible toilet facilities can be found across the seafront and require RADAR keys. These can be purchased from the Tourist Information Centre at Pier Approach, Bournemouth for £5. Carers accompanying disabled persons can enjoy FREE use of the land trains, cliff lifts and access to Bournemouth Pier.
For easier access onto the sand, beach-going wheelchairs fitted with balloon tyres are available to borrow. Call into any Seafront Office or telephone: 01202 451781 for more details. Three dedicated wheelchair accessible beach chalets are available for hire at Boscombe beach. These have accessible parking spaces (chargeable) and toilet facilities close by. Telephone our booking hotline: 01202 451781 (local rate) for details.
To hire beach deck chairs, sunbeds, windbreaks or parasols: please just help yourself and an attendant will come to collect the hire charge later. (card payments only)
Eat out at one of the seafront restaurants, taking in the views while tasting the delights of fresh seafood, Italian, classic fish ‘n’ chips and much more.
Bournemouth’s gardens are split into three areas of Victorian beauty. The Lower Gardens begin at Pier Approach and lead up to the Town Centre, where the Central Gardens can be found. The Upper Gardens follow on from these and include a delightful tree trail walk. Together, the gardens stretch for a mile and a half. They are fully accessible from start to finish, with wide level pathways that take in the many and varied trees, shrubs and herbaceous perennials. The gardens are planted to provide interest throughout the year.
The Lower Gardens play host to many events, especially during the summer months. These include concerts at the Pine Walk Bandstand.
In the Victorian era, the aroma from the pine trees in the Lower Gardens was considered beneficial for chest complaints. The rock garden here was constructed in 1930 and is one of the largest municipal rock gardens in the country. Planting pockets have been created amongst the rock terraces to enable alpine and rock plants from around the world to be grown. The Lower Gardens also feature an aviary, found by the Pine Walk.
Boscombe Chine Gardens can be found to the east of Bournemouth Pier and Alum Chine Tropical Gardens to the west. The Bournemouth land train has stops at both. These gardens are planted on slopes from seafront level up to road level and take advantage of the mild microclimate that exists along this stretch of coastline. They are wheelchair accessible, with seating located throughout. However, there are steep inclines in places.
While you are in the area, why not also visit the Italianate Gardens just off Boscombe Cliff Road. These peaceful gardens offer an ideal point from which to enjoy fabulous views of the Bay.
Accommodation in Bournemouth is extremely diverse, with something to satisfy everyone’s taste, pocket and accessibility requirements. The accommodation providers listed below have stated that they have some accessible facilities. As personal circumstances vary, we strongly recommend contacting establishments before booking to confirm that they are suitable for your specific needs.
If you cannot find anything suitable, please call the Tourist Information Centre on 01202 451781 or by e-mail: tourism.information@bcpcouncil.gov.uk.
A selection of the accommodation providers featured in this guide have a national quality rating. These are awarded by the AA or by Quality in Tourisms. The numbers of stars (*) awarded reflect the relative quality and service level offered by the establishment. Where no grading is indicated, these properties are not part of either grading scheme.
Phone: 01202 556581
Website: www.miramar-bournemouth.com
Email: enquiries@miramar-bournemouth.com
Phone: 01202 557363
Website: www.hermitage-hotel.co.uk
Email: info@hermitage-hotel.co.uk
Phone: 01202 804775
Website: www.hilton.com/bournemouth
Email: Bournemouth_info@hilton.com
Phone: 01202 552111
Website: www.marshamcourthotel.co.uk
Email: reservations@marshamcourthotel.co.uk
Phone: 01202 291266
Website: www. hibournemouth.co.uk
Email: reservations@hibournemouth.co.uk
Phone: 074058 14467
Website: www.regency-court.co.uk
Email: info@regency-court.co.uk
Phone: 01202 763653
Website: www.rivierabournemouth.co.uk
Email: info@rivierabournemouth.co.uk
Phone: 01425 282358
Website: www.hoburne.com
Email: enquiries@hoburne.com
Phone: 01202 622577
Website: www.southlytchettmanor.co.uk
Email: info@southlytchettmanor.co.uk
Address: Exeter Road, Bournemouth, BH2 5BH
Phone: 0844 576 3000 General Enquiries: 01202 055555
Website: www.bic.co.uk
Email: boxoffice@bhlive.co.uk
Address: Westover Road, Bournemouth, BH1 2BU
Phone: 0844 576 3000 General Enquiries: 01202 055660
Website: www.bournemouthpavilion.co.uk
Email: boxoffice@bhlive.co.uk
Both venues have disabled access and parking and the staff will be happy to help in any way they can. There are special ground floor and upstairs areas for wheelchair users. Access for wheelchairs to the BIC Windsor Hall Balcony is also available, by way of a lift. Guide dogs and hearing dogs are always welcome. Both venues are equipped with an Infra-Red Hearing Induction Loop. There are dedicated disabled parking spaces. Both venues have accessible toilets and a fully accessible car park.
Address: Pier Approach, West Beach, Bournemouth, BH2 5AA
01202 311993
The Oceanarium is fully accessible to wheelchair users, with lift access between the two floors. Wide passageways are throughout the displays for ease of access. There are some steps within the Oceanarium but, all of these are clearly marked and alternative routes are available. Disabled toilet facilities, the Offshore Café and Cove gift shop are all located on the ground floor.
Address: Westover Road, Bournemouth, BH1 2BU
Phone: 01202 203630
Email: www.pdsw.org.uk
Website: info@pdsw.org.uk
Pavilion Dance South West is the National Dance Agency for the South West. It hosts a variety of dance classes for all ages and unique high-quality performances. Level access entry is possible from Pier Approach. Wide corridors and doorways run throughout the venue. There is a lift between levels and a designated wheelchair platform for performances in the Ocean Room. Guide and hearing dogs are always welcome, and a Hearing Induction Loop system is in place. Accessible toilets are available on every level and there are fully accessible toilet and shower facilities for performers in the backstage dressing rooms. For audience members who are unable to attend a performance unless accompanied, a seat is available for a companion free of charge for performances presented by Pavilion Dance South West. Please ask when booking.
Box Office opening hours are Monday - Friday 09:00 - 21:00 and Saturday and Sunday 10:00 – 17:00.
For classes open Monday - Friday 10:00 - 21:30 and Saturday and Sunday 10:00 - 17:00.
Address: 35 - 37 Bourne Avenue, Bournemouth, BH2 6DT
Phone: 01202 558030
Website: www.allfiredupceramics.co.uk/bournemouth.htm
Email: bournemouth@allfiredupceramics.co.uk
Level access, fully wheelchair accessible and designated toilet facilities with bar, spacious sofa areas. Blue badge car parking close by.
Address: East Cliff Promenade, Bournemouth, BH1 3AA
Phone: 01202 451858
Website: www.russellcotes.com
Email: russellcotes@bcpcouncil.gov.uk
There is lift access to the galleries and the historic house (with the exception of the upper ground floor). Electric and manual wheelchair users are able to access most of the building and a manual wheelchair is available for visitors to borrow. Regrettably scooters are not permitted, as they are too large and lack the level of manoeuvrability needed for safe access. Seating areas can be found throughout the house and there is an accessible toilet on the first floor. The closest car park is Bath Road South. It is recommended that wheelchair users and people with any mobility issues use this car park to avoid the steep gradient on the East Cliff Promenade. Assistance dogs welcome.
Address: Pier Approach, Bournemouth, BH2 5AA
Phone: 01202 451791
Website: www.bournemouth.co.uk/things-to-do/pier-amusements
The Family Entertainment Centre is located at the entrance to Bournemouth Pier on ground level. Here you will find a wide range of entertainment machines and amusements, and all the most up-to-date videos and prizes. So, whether you would like to practise skiing on the Alpine Racers, race each other on the Mario Karts, play basketball or air hockey, try to win a giant teddy or one of our bespoke Bournemouth Bears from one of the toy crane machines, this is an ideal place to step out of the sunshine into our family friendly air-conditioned amusement arcade. Guide dogs welcome and accessible toilet outside. Some flashing and neon lighting used (not strobe lighting).
Address: Bournemouth Pier, Bournemouth, BH2 5AA
Phone: 01202 983983
Website: www.rockreef.co.uk
Email: contact@rockreef.co.uk
RockReef Activity Centre is an all-weather attraction featuring a rock-climbing wall, ropes course, zip line and cave-themed tunnels with ball pits. RockReef’s zip line, Pier Zip, is located at the end of Bournemouth Pier. The first of its kind in the world, riders climb the Zip tower above the sea and zip-surf over the waves to the shore. A dual zip line offers the opportunity to ride with friends and family. Riders must be at least 1.3 metres tall and an adult must accompany children under the age of sixteen until harnessed.
RockReef’s facilities are accessible to a range of disabilities. Because of the variety available, participation in specific activities is very dependent on individual ability and level of assistance required.
Visitors with any access issues or specific needs are encouraged to contact RockReef for more information before booking. Wheelchair users have full access to Bournemouth Pier from Pier Approach and there is blue badge parking nearby.
Address: Hengistbury Head, Broadway, Bournemouth, BH6 4EN
Phone: 01202 451618
Website: www.visithengistburyhead.co.uk
Email: hengistbury.head@bcpcouncil.gov.uk
The Visitor Centre helps introduce visitors to this stunning nature reserve, its history, wildlife, archaeology and geology. Packed full of accessible interactive displays, with lots of friendly, knowledgeable volunteers on hand, it’s a wonderful way to step back in time and see how our ancestors lived. The Visitor Centre is fully accessible and we look forward to welcoming you.
There is a hearing loop, and a lift to the first floor, where you’ll find the accessible toilet. There are disabled parking bays in the car park with a flat level access to the Visitor Centre and its beautiful wildlife garden and pond. Guide dogs permitted in the visitor centre and garden.
Address: Granby Road, Muscliffe Lane, Bournemouth, BH9 3NZ
Phone: 01202 451548
Website: www.visitstourvalley.co.uk
Email: stour.valley@bcpcouncil.gov.uk
Kingfisher Barn Visitor Centre opened in 2017 to introduce visitors to the beautiful Stour Valley, its wildlife, countryside, river walks and history. This area of Bournemouth has a fascinating history and was a popular trade route with stories of smugglers, entrepreneurs, and even murder! Kingfisher Barn Visitor Centre is on one level, and fully accessible. The Ranger team await to advise you on the best trails and paths to take, or to show you what’s happening in our accessible wildlife garden. There is an accessible toilet, Disabled Parking Bays in the car park, and flat level access to the Visitor Centre and its beautiful wildlife garden and pond. Guide dogs permitted.
Address: Pier Approach, Bournemouth, BH2 5AA
Phone: 01202 451667
Website: www.smugglerscoveadventuregolf.co.uk
Email: smugglerscove@bcpcouncil.gov.uk
Discover Bournemouth’s past as you smuggle your ball around 18 holes of pure adventure mini golf. All our golf holes are wheelchair friendly and should you require any assistance then please don’t hesitate to speak to a friendly member of staff.
Address: Richmond Gardens Shopping Centre, Old Christchurch Road, Bournemouth BH1 1EN
Phone: 01202 372372
Website: www.centrevr.co.uk
Europe’s largest virtual reality venue with 30 stations of the very best VR headsets with all the top titles available to play multiplayer or solo. Disabled toilet available. Centre VR is on the first floor. Lift available from adjoining car park and from the Shopping Centre entrance on the ground floor.
Address: Exeter Crescent, Bournemouth BH2 5DD
Phone: 01202 837850
Website: mrmulligan.com/m/bh2/
An indoor adventure golf venue, with two bars and a large restaurant, showcases some of the most unique golfing holes on the planet. Fully accessible for wheelchairs with an accessible toilet on site.
Shopmobility units in Bournemouth can be found at the Sovereign Centre, Boscombe and the Castlepoint Shopping Centre, Castle Lane. Shopmobility is available to anyone, no matter whether their mobility impairment is temporary or permanent, caused by illness, pregnancy, accident or age. Booking in advance is highly recommended.
Phone: 01202 900859
(2 miles from Bournemouth Town Centre)
Wessex Lifestyle and Mobility offers a wide range of equipment to help people with mobility problems gain access to the shops and services in Boscombe. Equipment includes electric scooters (aged 16 years and over only), manual wheelchairs and powered wheelchairs. Long loans of equipment are available.
Phone: 01202 598295
(4 miles from Bournemouth Town Centre)
Castlepoint Shopmobility can be found on the lower ground car park at the front of Aisle 11. It is opposite the lower bay village car park (where Nandos is located). The Shopmobility unit is open 5 days a week, Monday - Friday from 10.00 am to 4.00 pm and Saturdays. On Sunday wheelchairs are available from the Management Suite, which is located on ground level, underneath Argos.
Shopmobility provides a mobility scooters, manual wheelchairs & electric wheelchairs for those who struggle with their mobility because of disability or other issues to get around the shopping centre. It is available to anyone, young or old, no matter whether their mobility impairment is temporary or permanent.
Visitors pay £6 per visit for hire of electric equipment, £5.00 for manual wheelchairs. There is also an annual membership fee of £10.00 with a reduced fee of £3.00 for each visit. New members get the first hire free.
Each of the units offers a ‘Long Loan’ service which allows visitors to Bournemouth to hire either an electric scooter or a manual wheelchair. The electric scooters can be easily collapsed and stored in the boot of a car. Please contact the individual Shopmobility unit for prices, conditions of hire and delivery information.
Address: Unit 18, Sovereign Centre, 600 Christchurch Road, Boscombe, Bournemouth, BH1 4SX
Phone: 01202 900859
Website: sales@wessexmobility.com
Opening Time: Monday to Saturday: 09:00 –17:00
Address: Lower Ground Floor, Aisle 11, Castle Lane West, Bournemouth, BH8 9XA
Phone: 01202 598295
Email: info@sedcat.org.uk
Opening Times: Monday to Saturday 10:00 –16:00
Sundays by arrangement. (pre-booking required, members only).
Address: Level B Multi Storey Car Park, Kingland Crescent, Poole, BH15 1TA
Phone: 01202 661770
Email: office@pooleshopmobility.org.uk
Opening Times: Monday - Friday 9:45 – 15:45
Contact: Ross Smith
Offer motorised scooters and wheel chairs, please pre-book.
(wheelchairs, walkers, chairs, scooters, hoists, nursing beds etc.)
Address: Unit 4A, Wilverley Road, Somerford, Christchurch, BH23 3RU
Phone:01202 425070
Website: www.dorset-nursing.co.uk
Email: sales@dorsetnursing.co.uk
(wheelchairs, accessories and aids)
Address: Poole Red Cross - Unit 1, Albany Business Park, Cabot Lane, Poole, BH17 7BX
Phone: 01202 699453
Website: www.redcross.org.uk
Email: information@redcross.org.uk
Bournemouth is easily accessible from all parts of Great Britain. To plan your route please visit:
Website: www.theaa.com/route-planner/index.jsp
Website: www.rac.co.uk/route-planner/
Phone: 03717 818181
Opening Times: 08:00 – 22:00
Website: www.nationalexpress.com
National Express Disabled Persons Travel Helpline: 03717 818181
Opening times 08:00 – 22:00
Email: addl@nationalexpress.com
Address: Located opposite Bournemouth Rail Station, Travel Interchange, Holdenhurst Road, BH8 8DN
Bournemouth Rail Station has step free access from both station entrances to both platforms. The Station interchange is via either a stepped footbridge or a ramped underpass.
A wheelchair is available for passenger use on request - please speak to a member of staff or our Assisted Travel team by Phone: 08005 282100. Disabled parking and wheelchairs are available.
Passengers who need to make special journey arrangements, please give a minimum of 24 hours’ notice.
Textphone for those with hearing impairments
Phone: 020 7278 5240
Website: www.nationalrail.co.uk
Address: Christchurch, Dorset BH23 6SE
Phone: 01202 364000
Website: www.bournemouthairport.com
Address: Southampton, Hampshire SO18 2NL
Phone: 0344 481 7777
Website: www.southamptonairport.com
If you are over the pension age or have qualifying disabilities, you are entitled to free, off-peak bus travel.
Contact Bournemouth Borough Council Concessionary Travel Information by phone on 01202 451584
Low floor buses provided, assistance dogs permitted.
Phone: 01202 636110
Website: www.yellowbuses.co.uk
Email: wecanhelp@yellowbuses.co.uk
Operate modern, low-floor, easy access buses on the majority of their routes in the area. The buses have space for at least one wheelchair. They also have built-in ramps to enable wheelchair access directly onto the bus. Assistance dogs can be taken on all bus services and are carried free of charge.
Phone: 01202 338420
Website: www.morebus.co.uk
Email: enquiries@morebus.co.uk
A selection of taxi firms in the Bournemouth area offer vehicles adapted for wheelchair access. It is advisable to pre-book these vehicles in advance.
Phone: 01202 373737
Website: www.prcstreamline.co.uk
Email: enquiries@prcstreamline.com
Phone: 01202 556677
Website: www.556677.com
Email: info@556677.com
www.bournemouth.co.uk/visitor-information/travel-information
the tariff board at the pay machines and refer to your Blue Badge Scheme booklet for further details.
Car parks in Bournemouth that have reserved disabled bays:
It is free for Blue Badge holders to park on double or single yellow lines for up to 3 hours. Clocks, however, must be set to the correct time of arrival. Badge holders may NOT park in coach bays, taxi ranks or specifically allocated spaces such as loading bays.
On street disabled bays are located at the following locations:
Disabled parking bays have a 3 hour max stay between 08:00 – 18:00.
For more information on disabled parking on Bournemouth’s roads and car parks please visit - www.bournemouth.gov.uk/Parking/DisabledParking
Address: Parking Management & Enforcement Customer Services,
Ground Floor, St Stephens Road, Bournemouth, BH2 6EB
Phone: 01202 454721
Website: www.bournemouth.gov.uk/parking
RADAR Keys can be purchased from the Royal Association for Disability and Rehabilitation (RADAR) and the Dorset Association for the Disabled.
Bournemouth Tourist Information Centre also sell RADAR keys for £5.
Here are a selection of accessible toilets with RADAR key access:
Beaches and Foreshore Locations:
A complete list for the County can be found in the ‘Dorset Loo Guide’. Many of the large commercial shopping outlets also provide toilets facilities for disabled people during business hours.
More information on public toilets and their location can be found on The Great British Public Toilet Map.
Website: www.toiletmap.org.uk
Address: Bournemouth Central Library, 22 The Triangle, Bournemouth,
BH2 5RQ
Library Service Manager for BCP Libraries
Phone: 01202 454848
Website: www.bournemouth.gov.uk/libraries
Email: bournemouth@bournemouthlibraries.org.uk
Joining the library is free…
Membership is free and open to everyone who lives, works or studies in Bournemouth. To join, simply fill in a membership card application form, available at any library, and show proof of identity and permanent address. A driving license, bank statement or other official document is acceptable. If you are 15 or under you will need your parent or guardian to sign your membership card application form. You will be given a membership card, which you will need whenever you wish to borrow items. Visitors may also join the library temporarily.
Address: Pier Approach, Bournemouth, BH2 5AA
Phone: 01202 451781
Website: www.bournemouth.co.uk
Email: tourism.information@bcpcouncil.gov.uk
Bournemouth opening hours:
|
July & August |
Sept – Oct and Apr - June |
November - March |
|
Open Daily: 09:00 – 18:00 |
Open Daily: 09:00 – 17:00
|
Open Daily: 09:00 – 16:00 Sundays 10:00 – 16:00 |
Extended opening for special events.
Address: High Street, Poole, BH15 1BW
Phone: 01202 262600
Website: www.pooletourism.com
Email: info@pooletourism.com
Poole opening hours are:
|
April - October |
November - March |
|
Open Daily: 10:00 – 17:00 |
Monday - Saturday: 10:00 – 16:00 Sunday: 12:00 – 16:00 |
Extended opening for special events.
Address: Milburn Road, Bournemouth, BH4 9HJ
Phone: 01202 752550
Address: 7 Poole Road, Bournemouth, BH2 5QR
Phone: 01202 761120
(Pre-booked and urgent walk in appointments available)
Address: 66-68, Palmerston Road, Boscombe, Bournemouth, BH1 4JT
Phone: 01202 720174
Address: 18-20 Commercial Road, Bournemouth, BH2 5NL
Phone: 01202 551713
Website: www.boots.com
Address: 21-23 Columbia Road, Bournemouth, BH10 4DZ
Phone: 01202 529529
Phone: 01202 451451
Website: www.bcpcouncil.gov.uk
Website: www.facebook.com/bournemouthdeafclub
Phone: 01202 771336
Website: www.accessdorset.org.uk
Email: enquiries@accessdorset.org.uk
Phone the NHS on 111 (24 hours, seven days a week)
Address: K.C. Dialysis Centre, 35 Southwood Avenue, Bournemouth, BH6 3QB
Phone: 01202 422311
Website: www.kcdialysis.com
Email: admin@kcdialysis.com
Address: West Wing, Town Hall, Bourne Avenue, Bournemouth, BH2 6DX
Phone: 01202 290967
Website: www.citizensadvicebcp.org.uk/
Email: admin@citabournemouthpoole.co.uk
Phone: 01202 712865
Website: www.dorsetblind.org.uk
Email: info@dorsetblind.org.uk
Address: 14 East Bay Lane, Here East, Queen Elizabeth Olympic Park, Stratford, E20 3BS
Phone: 0300 9950400
Email: enquiries@disabilityrights.uk.org
Phone: 01202 466130
Website: www.bournemouthcvs.org.uk
Services for carers & people over 55
Phone: 01202 454979
Email: caredirect@bcpcouncil.gov.uk
Age UK Information Line (free of charge)
A service offering fact sheets and information for older people and those who live with, work and care for them.
Phone: 0800 678 1602
Website: www.ageuk.org.uk
Phone: 020 7378 4999
Website: www.carersuk.org
Network of disability information and advice services. Run by people with direct experience of disability.
Phone: 0808 800 3333
Website: www.dialuk.info
Address: 5 Madeira Road, Bournemouth, BH1 1QQ
Phone: 01202 222222
Phone: 111
Website: www.nhs.uk
Address: Castle Lane East, Bournemouth, BH7 7DW
Main Switchboard Number: 01202 303626
Website: www.rbch.nhs.uk
Access to Bournemouth - Visitor Information Guide
Published by Bournemouth Tourism
While considerable care has been taken to research the information in this guide, details are subject to change. Before booking or making any travel arrangements we advise all information is checked.
Bournemouth Tourism cannot accept any responsibility for any errors, inaccuracies or omissions. Please note that no official audit has been undertaken by Bournemouth Tourism.
We hope that you find this guide useful and welcome any comments or feedback that you may have to improve it.
Updated October 2020
Copyright 2020 Bournemouth Tourism. All Rights Reserved
