Can I sub-let or share my beach hut rental with others?
Due to Covid-19 restrictions, the need for cleansing and to meet government guidance, the terms and conditions of your rental do not allow you to sub-let or share your casual hire beach hut with others outside of your family bubble. Should you break these conditions, your booking will be terminated and no refund will be given. Government guidance and advice on social distancing is your responsibility and should be followed at all times.
What are you doing to enforce social distancing?
Please remember that social distancing and limiting contact with those outside of your household remains essential in controlling COVID-19. As a Beach Hut user, it is important you self-enforce social distancing. To help get the message across you will see signage, reminding people to keep their distance along the seafront.
In addition, if your Beach Hut is located on the promenade, you are required to use the beach area for any tables and chairs and not place these on the promenade itself. This will help to keep the promenade clear, aid social distancing and ensure your safety as well as the safety of other beach users. You are of course still welcome to use chairs and tables inside your Beach Hut if you wish.
If government COVID-19 restrictions tighten again and I am unable to use my hut will I get a refund?
Yes. As this is effectively a holiday booking and to help customers book with confidence during the current COVID-19 outbreak, we will continue to follow the official guidance from the UK Government and Public Health England. Should we need to make any changes to our services or restrict access to Beach Huts due to COVID-19 Government imposed restrictions, we will advise customers as soon as possible and provide a pro-rata refund.
If I or anyone in my family group have COVID-19 symptoms and need to self-isolate, can I cancel my beach hut booking?
Customers who fall ill due to COVID-19 or are required to self-isolate, please contact us as soon as possible. We have relaxed our booking policy so that you can cancel your booking up to one week before it is due to start. Please note that if your booking has started and then you fall ill, we are unable to provide any refund as we will be unable to re-let the hut.
What toilets are open?
For an up to date list of open toilets please check the Council’s website.
What car parks are open?
For up to date information regarding BCP Council operated car parks, please visit the Council’s website.
Please use your mobile phone to pay for parking where possible, by calling or using the relevant parking app. This is to avoid queues and touching the pay machines.
If you have to pay using cash or card, please follow social distancing rules and clean your hands before and after using the pay machines.
What times of the day can I access my Beach Hut by car?
Access to Bournemouth seafront is via Exeter Road gate and Boscombe East gate between 9am and 10am. Vehicles must be off the promenade by 10am. Please note that all other gates are locked. Gate times are subject to change without notice. Please call 01202 451781 to check access times.
When can I collect the keys for my Beach Hut and when do they need to be returned by?
Keys for all Beach Huts across the conurbation will be available to collect from the Tourist Information Centre, Pier Approach, Bournemouth, BH2 5AA as of 10am on Saturday 26th September. Please ensure you bring a copy of your booking confirmation with you. This is so that our team can identify your booking quickly and issue you with your Beach Hut keys.
When queuing and collecting your keys, please ensure that you adhere to social distancing guidelines at all times and wear a face covering.
Please return your keys to the Tourist Information Centre at the end of your booking. There is a post box on the side of the building which you can post your keys.
Can I sleep in my hut overnight?
Beach Huts are for daytime use only and must be vacated by dusk. No overnight sleeping is permitted. Bournemouth Beach Lodges offer overnight beachside accommodation, click here for more information.
What furniture is included within the hire of a beach hut?
Huts are furnished with deckchairs and/or a plastic table and chairs. Bournemouth huts are also equipped with a gas hob and gas bottle. Please note that no crockery or cooking utensils are provided.
How many people can use a beach hut at one time?
Use of Beach Huts is restricted to a maximum of six people.
Are dogs permitted in Beach Huts?
Dogs are permitted in beach huts, and on all beaches from the 1st October - 30th April. However from the 1st May - 30th September they are only permitted on dog exercise beaches.
I wish to cancel/amend my booking, how can I do this?
To cancel or amend your booking, please contact the relevant team:
*Please note, the seafront team are not operating beach wheelchairs at present, the offices are not open to the public for now.*
Introducing the UK’s first purposed designed fully disabled accessible beach huts – available for hire at Bournemouth’s multi-award winning Boscombe seafront.
Our beaches are some of the safest in the country with professional RNLI beach lifeguards and RLSS Volunteer Lifeguards operating during the season. LV=KidZone is the children’s beach safety scheme which operates during July and August only.
