Terms & Conditions

The following terms and conditions apply when booking your accommodation through the Delegate Reservations Service:

• Rates and hotel facilities may be subject to alteration. If a single room is requested but not available a double or twin room for single occupancy will be allocated and a supplement charged.
• To confirm the booking a 10% non-refundable, non-transferable deposit is required within 7 days payable by credit card or cheque. Cheques should be made payable to 'Bournemouth Borough Council'. Please note we do not accept American Express. If payment is not received within this time, the provisional booking may be cancelled.
• The remaining balance must be paid to the hotel according to their settlement terms unless alternative arrangements have been arranged in advance directly with the hotel. Please note that establishments may ask for full or partial payment of the balance before arrival.
• All amendments and cancellations of confirmed bookings should be made via the online booking system or in writing to the Delegate Reservations Service up to two weeks prior to the conference start date, unless otherwise specified.
• Please note that hotels may specify a minimum length of stay during the conference week in order to enable them to continue to provide preferential rates. The minimum stay is non-negotiable and will be clearly shown next to the listed hotels on the online booking system to help you make an informed choice when choosing your accommodation.
• For any bookings made and later cancelled or reduced by the client for any reason the hotel may apply cancellation charges according to their terms. A basic summary of the hotel cancellation policy can be viewed online at the time of booking, however we recommend you contact the hotel directly for more details on their cancellation policy if required. Insurance cover is recommended.
• The Delegate Reservations Service, as part of Bournemouth Borough Council, The Delegate Reservations Service acts as an intermediary in securing accommodation for this event and cannot accept any responsibility for standards of the accommodation providers.
• All hotel star-ratings displayed have been awarded by either the AA or Quality In Tourism (Enjoy England) and are correct at the time of publishing. All establishments that are not star-rated have been inspected by the Bournemouth Quality Standards (BQS) scheme.
• Bournemouth Borough Council shall not, in any circumstances be liable for any loss (consequential or otherwise), damage, injury (whether fatal or not), delay, inconvenience or irregularity caused through the acts or defaults of the accommodation proprietor or his/her employees, servants or agents.